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What Is Lean? Lean is a philosophical way of working used to detect and eliminate waste in a process based on customers’ perspectives[1,2]. This includes variability and uncertainty involving supply, demand, and time. For instance, prolonged waiting times, delays, defects/errors, and storing and inspecting data – all do not add value that customers are not…
Finance organizations are experiencing challenges due to the growing competition in today’s advanced business environment (Madhani, 2020; Singh & Rathi, 2018). To gain a competitive advantage and stay in business, these organizations need to eliminate operational waste and enhance their efficiency and productivity to better manage their operational capabilities, increase customers’ satisfaction, and achieve their…