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Every company owner wants what is best for their company; talented and competent staff, state-of-the-art tools and materials, robust infrastructure, reliable systems, etc. However, most would prefer having all these at a low cost. Lean Six Sigma in BPO can help achieve this balance by improving efficiency and reducing costs. With how fast-paced and competitive…
Kanban helps in managing workloads to prevent the formation of bottlenecks by monitoring the number of tasks, the status, and the cruciality of each task. Therefore, if issues emerge, they can be quickly identified and addressed
PDCA Cycle – What is it and what can it do? The PDCA Cycle is a four-step iterative methodology utilized in solving problems, implementing solutions, and fostering change [1, 2, 3, 5]. The “PDCA” in PDCA Cycle stands for Plan, Do, Check, and Act. This methodology is also considered a project management tool that helps…
Multiple organizations worldwide are now widely exploring various strategies for quality and process improvements, especially Lean Six Sigma (LSS), to stay competitive in the current business market and meet customer’s expectations [1]. However, to deploy these initiatives successfully, adhering to the critical success factors when implementing them is paramount. Critical Success Factor (CSF) can be…
Will AI Disrupt The Consulting Industry? Artificial Intelligence (AI) is revolutionizing the world. Due to the hit of the COVID-19 pandemic, humanity was compelled to adopt digital alternatives to go about their lives as the “new normal” that accelerated the progress of AI development. Now, with the recent launch of ChatGPT, Bard, and other AI…
What Is Benchmarking? ‘Benchmarking’ is a systematic management tool in process improvement that measures and compares an organization’s process, product, or service performance[1,2] with those with better performance or those using world-class strategies – a.k.a. best practices[3,4]. Robert Camp (1989)[5], considered the founder of best practice benchmarking, defined the tool as the “search for industry best practices…
What Is Lean? Lean is a philosophical way of working used to detect and eliminate waste in a process based on customers’ perspectives[1,2]. This includes variability and uncertainty involving supply, demand, and time. For instance, prolonged waiting times, delays, defects/errors, and storing and inspecting data – all do not add value that customers are not…
Finance organizations are experiencing challenges due to the growing competition in today’s advanced business environment (Madhani, 2020; Singh & Rathi, 2018). To gain a competitive advantage and stay in business, these organizations need to eliminate operational waste and enhance their efficiency and productivity to better manage their operational capabilities, increase customers’ satisfaction, and achieve their…
Have you ever had your eye on getting yourself Lean Six Sigma certified but don’t know which certification you should get? Yellow Belt? Green Belt? Black Belt? Well, not to worry! Scroll down and let’s explore the details and qualification criteria for each Lean Six Sigma (LSS) certification and see which suits you best! WHITE…
It has already been established that the deployment of Lean Six Sigma, Design Thinking, and Agile independently are already quite effective in solving issues within an organization. So, imagine how powerful they can be when integrated together. This article briefly describes each of these methodologies and how their integration can be used to provide a…